Bettel Terms and Conditions
This Agreement was last modified on January 12, 2016.
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://bettel.co.za (“the Site”) operated by Bettel (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://bettel.co.za.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
Detailed description of goods and/or services
Swan Design Company (Pty) Ltd trading as Bettél is a manufacturer of unique wooden timepieces.
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email. Must mention the use of courier and/or postal services and associated costs, if applicable.
Delivery within South Africa
Free Postnet to Postnet shipping to anywhere in South Africa.
Orders are normally posted within 5 business days of receipt of payment. Approximate delivery time after posting is 2-4 days. You will be notified via email or sms, with its tracking number, as soon as we have sent off your parcel. When the parcel arrives at its destination Postnet will notify you of its arrival via sms.
If you prefer your parcel to be couriered please contact us via email for a price.
If you are in the Cape Town area, you are welcome to contact us about collecting.
$35 USD flat-rate to all countries outside of South Africa.
Return and Refunds policy
The provision of goods and services by Bettél is subject to availability. In cases of unavailability, Bettél will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Japanese quartz movement made by Miyota
Not water resistant
Bettél timepieces are under warranty covering defects and workmanship for 12 months from the date of original purchase. This guarantee does not cover everyday wear and tear, abuse or water damage. Please keep your proof of payment as an indicator of your guarantee.
Bettél shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
Payment options accepted
Payments may be made via Visa and MasterCard credit cards using PayGate or PayPal, or by bank transfer into the Bettél bank account, the details of which appear on checkout page.
Credit card acquiring and security
Credit card transactions will be acquired for Bettél via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Bettél separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Bettél takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Bettél chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Bettél may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Swan Design Company (Pty) Ltd based in South
Africa trading as Bettél and with registration number 2015/355821/07 and Directors Stuart Swan, Makeeda Swan and Eben Welby-Solomon.
Support: +27 81 355 4351